Australia’s Mineral Dealers and Collectors
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Terms and Conditions

 Acceptance of Terms

This website is owned and run by Ausrox online Pty Ltd. By using this website and online shop it is deemed you accept the Terms and Conditions, and also the Privacy Policy of using this site. 

**Please note we reserve the right to refuse sales of any items**

Modification of Terms

We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect immediately when posted on the Website. It is your responsibility to read the Terms and Conditions each time you enter this Website and your continued use of the website indicates your acceptance of the current Terms and Conditions.

 

ORDERING SPECIMENS

Prices on the site are in Australian dollars.


PAYMENT OPTIONS 

**We regret that we do not post any web site specimens on approval. All specimens must be paid in full before they will be posted**

Payment for orders made through the website are by PayPal and Credit Cards supported by the Paypal gateway.

We can also accept payment by bank transfer or personal cheque in several different currencies. Please contact us before placing your order if you prefer to use these options.


POSTAGE

Ausrox aims to post all items within 3 (3) days of receiving payment unless otherwise stated or agreed. Sometimes specimens may be out on a show in which case we are forced to make other arrangements. 

Postage costs are capped, we charge as below or as charged by Australia post whichever is lowest.

  • 1 specimen < 1 Kg total from Ausrox within Australia   20 AUD, over 1 Kg - Australia post charge
  • 1 specimen < 1 Kg total from Ausrox rest of the world  30 AUD, over 1 Kg - Australia post charge
  • 3 or more specimens or orders over AUD$500 - FREE


Ausrox reserves the right to change the postage rates without notice as determined by the underlying costs.

Domestic postage

Typically we ship Australia post Express within Australia

International postage

Typically we ship Australia post Express with tracking.

If you wish to have your specimens posted via Fedex, DHL or other couriers please contact us first to find out the additional costs.

International orders are fully insured where possible, and the full value declared on the appropriate customs declaration forms unless otherwise agreed.

Customs/Duty Fees

It is the customer's responsibility to pay all associated customs or duty fees when minerals are being shipped internationally.


30 Day Grace period

As there is no substitute for seeing the specimen in real life you are entitled to a 10 calendar day grace period. If you examine the specimen and decide it is not what you wish to buy please follow our Returns Procedure and we will happily refund the cost of the item in store credit. Please note that there can be no return if you do not notify us within the 10 day grace period.

First come, first served

All items are sold on a first come – first served basis; if there is a conflict between customers on one item, the person from whom we first received the order, will receive the item.

If the specimen is already sold

If you missed out on a specimen, or like the look of one that is already sold, please email us and let us know. We carry a large stock of specimens which change regularly, and may have a similar item that we could sell to you. You may also join our mailing list on our website to receive email updates when minerals of a particular category or location become available for sale.
Please note that minerals may be returned to sale (for instance if an order was cancelled) so if a mineral you like is currently reserved, please look again in an hour - it may have been returned to sale!!

 

RETURNS POLICY

All customers are entitled to a 10 calendar day grace period from receipt of the purchase, for you to view the specimen(s) in real life and decide if you wish to keep the specimen(s). 
If you are in anyway unhappy with your purchase and wish to return the specimen, please follow the steps below:

  1. Please contact Ausrox online immediately (and within the 10 days grace period from the receipt of your purchase) in WRITING, including via email, of your intent to return the item. You are also welcome to contact us by telephone, but we will require written confirmation to follow.
  2. PLEASE NOTE THAT IF WE DO NOT RECEIVE WRITTEN NOTIFICATION OF YOUR INTENTION TO RETURN THE SPECIMEN WITHIN THE 10 DAY GRACE PERIOD, WE WILL BE UNABLE TO ACCEPT THE RETURN.
  3. Return the specimen to us in its original condition following the instructions below. The specimen must arrive at Ausrox address within 7 calendar days of notifying us of its return. This means you must post the item to us immediately upon notification of return.
  4. International customers wishing to return specimens may have a longer period allowed for postage depending on their location. This will be decided upon the notification of intent to return.
  5. Carefully wrap the specimen(s) individually using the original packing material, and include any labels or documentation. There should be at least 2cm of padding around each item, and each item should be placed in its original specimen box.
  6. Place the specimen boxes (with wrapped specimens enclosed) in the postage box, or a new box if the original box was in any way damaged during transit, with at least 4cm of padding between the specimen boxes and the sides of the postage box. Bubblewrap or scrunched newspaper are the best to use as padding. There should be no possible movement within the box once packed.
  7. Please insure the package for the full value of the specimen(s) being returned; as you are responsible for the full value of the items should they be lost or damaged during return transit.
  8. PLEASE PRINT ON THE CUSTOMS DECLARATION FORM THAT YOU ARE RETURNING THE SPECIMEN TO ITS ORIGINAL OWNER, in order for us to avoid unnecessary delays in receiving the return specimen, and customs fees.
  9. Post the box to:

Ausrox online
202 Turner street
Port Melbourne VIC 3207
AUSTRALIA 

 

Please note that you are responsible for all postage costs related to the return of a specimen.

 

Item was received in a damaged condition

If you received your specimen and it was damaged in transit please contact us immediately via phone or email. We will then be able to come to an arrangement with you for either:

  • the return of the item and a full refund;
  • return of the item and a similar item to be sent to you as a replacement;
  • or a discount on the damaged item if you wish to keep it.

**Please note that we will need to see the evidence of the damage, preferably by digital photograph**

If you are returning the item please return all pieces of damaged or broken specimen with any labels and documentation, and the original packaging follow the steps in the Returns Policy.

Please remember to insure the item to the full cost of the specimen(s) and post to the return address.

 

ADDITIONAL INFORMATION ABOUT MINERALS

General health warning

Please note that some minerals may be toxic and/or contain heavy metals, and so all minerals should be handled carefully. Never inhale or ingest mineral dust, or lick specimens. Always wash your hands after handling minerals.

Size of specimens

Each specimen is assigned a size category based on the way the mineral would be displayed in a collection. The size category is determined by the length of the longest dimension.

Size Category

Centimetres

Millimetres

Inches

Micromount (MM)

<1

<10

<0.4

Thumbnail (T)

1 - 1.5

10 - 15

0.4 – 0.6

Miniature (M)

1.5 - 4.0

15 - 40

0.6 – 1.6

Small Cabinet (S)

4.0 - 10

40 - 100

1.6 – 3.9

Large Cabinet (L)

10 - 30

100 - 300

3.9 – 11.8

Oversize/Museum size (O)

>30

>300

>11.8

 

Photographic representation

Whilst we endeavour to photograph the mineral specimens as accurately as possible, please be aware that they are NOT to scale and are only REPRESENTATIVE of the mineral. We try to keep the photographs as true to life with accurate colour. Please remember that the photograph colour of the specimen may not appear the same on your computer screen as the specimen in real life.

 

MAILING LIST

Ausrox online offers a mailing list that users of the site may join. Emails are sent out on a regular basis to inform you when new items are added to the site, new collections we have purchased and will be available to buy, upcoming events, and information about your specific interests. News and updates will also be posted on out Facebook page.

To Subscribe

There are two ways that you may join the mailing list.

  1. Enter your email address under ‘join our mailing list’ on the left hand sidebar of the website. Enter your name, email address, and any mineral interests and click GO!. Your details will then be added to our mailing list.
  2. When registering your details to purchase a mineral, tick the box for 'please add me to the mailing list'. Your details will then be added to our mailing list.

To Unsubscribe

You may unsubscribe at any time.
Please click the unsubscribe link in the email newsletter, or reply to the email newsletter from the email address you wish to unsubscribe, with 'Unsubscribe' in the subject line, and we will unsubscribe you.

 

OTHER IMPORTANT INFORMATION

Governing Law and Jurisdiction

These Terms and Conditions will be governed by the laws of England and any user of this Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws. If any of these Terms and Conditions are found to be unlawful, invalid or unenforceable by a Court, the remainder of the Terms and Conditions will not be affected and will remain valid to the full extent allowed by the law. This does not affect your statutory rights as a consumer.

A Special Note about Children

Children are not eligible to use our online shop and we ask that minors (under the age of 18) do not submit any personal information to us or use the online shop.

Links from this website

This Website contains hyperlinks to websites operated by other parties. Ausrox is not responsible for the site contents, the privacy policies or terms and conditions of those websites, and does not necessarily share or endorse the opinions expressed or the information contained in such websites.

COPYRIGHT and trademark notices

By using this Website you agree to respect the intellectual property rights of Ausrox and agree to refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material including photographs contained within the Website, or link to this Website without our written permission.
‘Ausrox, Ausrox online and Ausrox Gold’ and the Ausrox logo are the intellectual property of Ausrox. The copyright in this Website rests with us. All photographs on this site belong to Ausrox online and may not be reproduced for any use without express permission. 

If there is anything you do not understand or would like clarification on for the above terms and conditions, or would like to ask any other questions please do not hesitate to contact us.

 

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