Australia’s Mineral Dealers and Collectors
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Privacy Policy & Cookies

What information we collect and how

We collect Personal Information about you. This may include your name, home address, telephone number, email address, and information about your preferences and online purchasing of minerals from our Website.

Please note that Ausrox does not store any credit or debit card information, or bank account information, as all payment authorisations are handled by third parties.

 We may collect this data:

  • directly from you - via the registration forms, mailing lists and email;
  • through your use of the Website – via data recorded by the Website, and stored locally on your computer through the use of cookies (this allows us to recognise you and your preferred settings, and saves you from re-entering information on return visits to the site); and your IP Address (used to monitor your usage of the Website);
  • From third parties such as credit reference agencies for the purpose of trading with you.

 

What we do with your information

The Personal Information and data we collect will be used:

  • to process your order and provide after sales service, and to deal with enquiries from you;
  • to continuously improve our website and service based on the requirements and preferences of yourself and our other users, and to analyse the most frequently accessed pages and the usage of the Website;
  • to provide you with information about us, our mineral specimens, and upcoming events that we believe may be of interest to you. Please note we will only do this with your consent, which is given by choosing to join our mailing list, or opting in on the registration form.

You may unsubscribe or opt out from our mailing list at any time by following the instructions given at the end of each email or as detailed in our Terms and Conditions.

Any Personal Information we collect from this Website will be used in accordance with the Data Protection Act 1998 and other applicable laws.

 

Who we disclose the information or data to

We may disclose the information we collect to third parties in order for us to carry out certain activities, such as shipping and postage, handling payments, monitoring how customers use the Website and issuing our emails for us. Third parties will not be allowed to use your personal information for their own purposes. Please consult the privacy policies of these parties.

We may also disclose your Personal Information to others where we are required to do so by law; to prevent and/or detect crime; and for credit reference purposes. We will never disclose your Personal Information to others for purposes such as marketing and mailing lists.

 

Security of your information

We will take all reasonable care in the storage and disclosure of information that you have given to us; however we are unable to provide any guarantee that information stored by us will not be subject to unauthorised access.

If you register with us, you will create a login using your email address as your username, and your chosen password. Your password will then be linked to your email address. You are responsible for any use of your password or your Login Account.

What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies...

We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set:

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. 

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies:

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information:

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

 

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